Human Resource Training Class Assignment Example | Topics and Well Written Essays - 1500 words

Human Resource Training Class - Assignment ExamplePerformance assessment cotton ups some(prenominal) deficiencies and strengths as well. For a retail business especially selling products also through the online method, the role of guest support service becomes highly critical and of the essence(p) as well. It is critical in the sense that the approximately customers use telephone service for registering their complaints or receiving additional required information relating to purchase of specific products. And it is important in the sense that it leads to increase or decrease sales volume. Five essential ways that highlight and justify the needs assessment for evaluating performance of support service are frequent similar complaints, inimical behavior towards customers, no follow-up procedure, no coordination between the relevant departments, and drawing no lessons from previous mistakes. They tot up performance and highlight gap between actual and required level of performanc e. For these measures, both quantitative and qualitative information provide fundamental support for evaluating the performance of employees working in the support service department. For example, if the list of similar complaints is increasing, this would suggest that the customer support service has not properly addressed and pursued the complaints. Subsequently, this evaluation can be done every month and the collected data can be compared for intellect the trend. If the trend suggests increase in the number of similar complaints, this would conclude the customer support service employees.